Curriculum
- 5 Sections
- 39 Lessons
- 10 Weeks
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- Day 1 – Understanding Emotional Intelligence8
- 1.1What EQ is & why it matters
- 1.2The five EQ components (Goleman Model)
- 1.3EQ vs IQ in workplace performance
- 1.4Emotional awareness & recognition
- 1.5Identifying personal emotional patterns
- 1.6Workshop: EQ self assessment & reflection
- 1.7Exercise: Identify emotional strengths & gaps
- 1.8Case Study: Leadership conflict caused by low EQ
- Day 2 – Self Awareness & Emotional Triggers8
- 2.1Understanding emotional triggers
- 2.2Recognising physical & emotional cues
- 2.3Thought–emotion–behaviour connection
- 2.4Managing reactions in stressful situations
- 2.5Building emotional discipline
- 2.6Workshop: Emotional trigger mapping
- 2.7Exercise: Rewriting emotional responses
- 2.8Case Study: Customer dissatisfaction due to emotional reaction
- Day 3 – Self Management & Emotional Control8
- 3.1Techniques for emotional regulation
- 3.2Stress management strategies
- 3.3Reframing negative thoughts
- 3.4Maintaining professionalism under pressure
- 3.5Building resilience & calmness
- 3.6Workshop: Stress & emotional control practice
- 3.7Exercise: Emotional reframing scenarios
- 3.8Case Study: Workplace stress escalation
- Day 4 – Empathy, Social Skills & Relationship Building8
- 4.1Understanding empathy & perspective taking
- 4.2Building trust & rapport
- 4.3Reading emotional cues in others
- 4.4Strengthening communication through empathy
- 4.5Social skills for collaboration
- 4.6Workshop: Empathy role play scenarios
- 4.7Exercise: Relationship building conversations
- 4.8Case Study: Team breakdown due to lack of empathy
- Day 5 – EQ in Conflict Resolution & Workplace Influence7
- 5.1EQ based conflict resolution models
- 5.2Managing difficult conversations
- 5.3Emotional control during disagreements
- 5.4Influencing others through EQ
- 5.5Professional behaviour in high pressure situations
- 5.6Final Simulation: EQ based conflict resolution role play
- 5.7Presentation: Personal EQ improvement plan
The five EQ components (Goleman Model)
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