Curriculum
- 5 Sections
- 39 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- Day 1 – Understanding the Supervisor Role8
- 1.1Transitioning from employee to supervisor
- 1.2Key responsibilities & expectations
- 1.3Leadership vs. management
- 1.4Building trust & credibility
- 1.5Common challenges for new supervisors
- 1.6Workshop: Identify your leadership strengths & gaps
- 1.7Exercise: Role clarity mapping
- 1.8Case Study: Supervisor–employee conflict due to unclear expectations
- Day 2 – Leadership Fundamentals & Communication8
- 2.1Leadership styles (Situational Leadership)
- 2.2Choosing the right leadership approach
- 2.3Professional communication for supervisors
- 2.4Giving clear instructions & expectations
- 2.5Active listening & team engagement
- 2.6Workshop: Leadership communication practice
- 2.7Simulation: Communicating expectations to a new team
- 2.8Case Study: Team demotivation caused by poor communication
- Day 3 – Delegation Skills & Task Assignment8
- 3.1Why supervisors must delegate
- 3.25 Step Delegation Model
- 3.3Matching tasks to team capabilities
- 3.4Avoiding micromanagement
- 3.5Monitoring progress without controlling
- 3.6Workshop: Delegation role play
- 3.7Exercise: Delegation planning for real tasks
- 3.8Case Study: Operational delays caused by weak delegation
- Day 4 – Performance Management & Feedback8
- 4.1Setting performance standards
- 4.2Monitoring team performance
- 4.3Feedback models (SBI, BOOST)
- 4.4Handling underperformance professionally
- 4.5Coaching for improvement
- 4.6Workshop: Feedback delivery practice
- 4.7Exercise: Write & deliver a feedback message
- 4.8Case Study: Performance issues due to lack of feedback
- Day 5 – Conflict Resolution, Motivation & Leadership Presence7
Final Simulation: Full supervisory scenario
Prev