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Quality, Compliance & Auditing
Quality Management Fundamentals
Curriculum
5 Sections
20 Lessons
10 Weeks
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Day 1 – Quality Foundations
4
1.1
Quality principles & customer focus
1.2
ISO 9001 fundamentals
1.3
Roles & responsibilities
1.4
Case Study: Manufacturing quality failure
Day 2 – Process Based Thinking
4
2.1
Process approach & workflow analysis
2.2
SIPOC diagrams
2.3
Process mapping
2.4
Case Study: Petrochemical process deviation
Day 3 – Quality Tools & Techniques
4
3.1
7QC tools
3.2
Fishbone & Pareto analysis
3.3
Check sheets & histograms
3.4
Case Study: Logistics quality improvement
Day 4 – Continuous Improvement
4
4.1
PDCA cycle
4.2
Risk based thinking
4.3
Improvement planning
4.4
Case Study: Construction non conformity
Day 5 – Full Quality Simulation
4
5.1
Process mapping
5.2
Quality tools application
5.3
PDCA improvement plan
5.4
Final Simulation: Quality improvement presentation
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