Curriculum
- 5 Sections
- 39 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- Day 1 – Business Writing Foundations7
- 1.1Understanding business writing purpose & audience
- 1.27Cs of effective communication
- 1.3Professional tone vs. casual tone
- 1.4Common workplace writing mistakes
- 1.5Writing with clarity & intent
- 1.6Workshop: Rewrite unclear sentences into professional statements
- 1.7Case Study: Miscommunication caused by poor writing
- Day 2 – Email Etiquette & Professional Messaging9
- 2.1Email structure (subject, greeting, body, closing)
- 2.2Writing concise & impactful emails
- 2.3Tone control & professionalism
- 2.4Handling sensitive or difficult emails
- 2.5CC, BCC, reply all etiquette
- 2.6Email formatting & readability
- 2.7Workshop: Rewrite informal emails into professional versions
- 2.8Simulation: Responding to a difficult client email
- 2.9Case Study: Escalation due to poor email tone
- Day 3 – Grammar, Clarity & Formatting8
- 3.1Common grammar errors in business writing
- 3.2Sentence structure & flow
- 3.3Paragraph organisation
- 3.4Formatting standards (bullets, headings, spacing)
- 3.5Avoiding ambiguity & misinterpretation
- 3.6Workshop: Grammar correction & clarity editing
- 3.7Exercise: Convert long paragraphs into concise business messages
- 3.8Case Study: Project delay caused by unclear instructions
- Day 4 – Professional Reporting & Document Structure8
- 4.1Types of business reports (progress, incident, technical, summary)
- 4.2Report structure (introduction, body, findings, conclusion)
- 4.3Writing for leadership & decision makers
- 4.4Data presentation (tables, bullets, visuals)
- 4.5Executive summaries & key messages
- 4.6Workshop: Build a full report outline
- 4.7Exercise: Write a one page executive summary
- 4.8Case Study: Poorly structured report causing operational confusion
- Day 5 – Full Writing Simulation & Leadership Communication7
7Cs of effective communication
Next